We can be contacted by sending an email to email@example.com or calling any of our contact telephone numbers 012702095 or 08077750750
Kindly chat with an agent or send your request by email so we can help.
A Passenger's name cannot be changed on a ticket/reservation but a few Airlines allow a spelling mistake on the name to be corrected with a penalty.
At least 3 hours before departure time is ideal for you to arrive at the airport to complete all pre-boarding formalities.
Kindly contact us via our email address with the ticket or booking reference number and your preference for us to assist
Advance seat selection is usually reserved for premium passengers and frequent flyers. While some airlines and travel classes allow pre-selection of the seat at the time of issuing the ticket, others charge a fee for the service. A large majority of Airlines allow seat selection only during online check-in. Kindly contact us if you need assistance with this request.
A minimum of 6 months of validity on your passport is the usual requirement.
When confirmation is not received, it is an indication that the booking is not complete as a Passenger Name Record (PNR) or booking reference will be generated for all completed/confirmed booking(s)
Yes, a flight with a stopover can be booked
Baby bassinets are provided for all infants as they do not occupy a seat. Front row seats are usually reserved for passengers travelling with infants.
This can be done via the airline's website or you contact us for assistance to book this for you.
The frequent flyer no can be inserted via the airline website or we can help do that via our GDS booking system.
Immediately after the booking is completed, an email is sent to you.
This is usually not necessary as both the ticket and passport are the form of identification required. But if you purchased your ticket and made payment with a credit card, then it is a requirement
Yes, this is possible, provided the arrival and departure destinations are within the same country or geographical region.
This varies from airline to airline as some airlines don't offer the service while those that do require paperwork to be completed to offer the service. You can call us for assistance on this
An infant passenger is a child aged below two years old. Child fares apply to any child aged between two years and under 12years old. Any child 12 years old and above is considered an adult
The Airline E-ticket number can always be found somewhere on the booking confirmation
Some tickets are refundable while others are not. However, this condition as well as all the other ticket conditions, will be communicated to you by email before your ticket is issued.
No show is caused if a passenger fails to show up to board the flight and didn't change the travel itinerary 6 hours before scheduled departure time.
48 hours' notice prior to the departure date is ideal for cancellation
The ticket of one passenger is not transferable to another passenger as name change on a ticket is not permitted.
You don't need to confirm the flight with the airline. Flight information is stored on the computer system, and the airline will inform the passenger if there is a flight cancellation or a change in flight schedule.
It is most likely that the seats for the price quoted earlier on during the search process are no longer available. You have the option to book at the new price.
This varies from Airline to Airline. Some airlines provide accommodation for a layover that is more than 5 hours for business class or first class passengers and 8 hours for economy class passengers. Other airlines do not provide this service.
Kindly check the relevant country's official website for travel advisory or contact us if you need assistance on this request.
Yes, most countries now require you to be double-vaccinated against Covid-19 and to show evidence of this by uploading a fit-to-fly health certificate before you can fly.
Not necessarily. All passengers are expected to have either a residential address or hotel accommodation to stay during their stay.
This can be done via the airline's website, or you contact us for assistance
We advise you to check the airline website a day before you travel.
Baggage allowance is usually one piece of 23kg each to most destinations on Economy class except otherwise specified. Luggage allowance is usually determined by the class of travel. It is usually specified on your ticket, but you can check with us the day before you travel or on the airline website
This can be done via the GDS by contacting us or through the airline's website
You can pay by bank transfer or cheque (details will be provided in the email confirmation).
Immediately or not later than 24 hours after the booking is made because the fare, if not promptly issued, may change. Please note: Fares are subject to availability and may change without prior notice.
No, we do not offer payment by installment
Yes. Please contact us for further assistance.
A ticket refund is processed if the ticket is refundable. If you have purchased a non-refundable ticket, it cannot be refunded.
Yes, you are charged taxes and pay for them when you purchase your ticket as it is already included in the ticket cost.
Ticket conditions are sent with every reservation.
You cannot use a ticket out of sequence. If possible, you are advised to reroute your ticket.
Yes and no. Yes. One way ticket can be used by a passenger who is travelling to hisusual country of residence (i.e. a passport holder, student visa or a permanent resident) No. Any other passenger cannot travel with a one-way ticket. They must hold a return ticket with a valid visa to his/her destination.
It depends. Yes, you can reroute if the ticket permits you to. Any ticket change is subject to the conditions of the ticket. If a reroute is not permitted on the ticket condition, then you cannot reroute the ticket.
We prefer you notify us of your intention to cancel your ticket by email at least 48 hours before your flight's scheduled departure. This usually attracts a cancellation fee.
If you miss your flight, you have caused a no-show. Whether you can change your booking after you miss your flight depends on the type of ticket you paid for and the ticket conditions. Only flexible, and some premium tickets allow date change after a no-show. On most bargain tickets, no, you cannot change your ticket if you miss your flight i.e. the ticket no longer has any value after you cause a no-show.
Yes, if the ticket is refundable. You will get your money less the applicable cancellation fee. No, you cannot get your money back if you purchased a non-refundable ticket.
Yes, tickets can be upgraded to a higher class, provided the ticket the condition allows for an upgrade